Privacy Policy

Overview

This Privacy Policy describes how Norden Floors LLC (“Norden Floors,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit our website, purchase our products, use our services, or otherwise communicate with us.

For purposes of this Privacy Policy, “you” and “your” means any individual who uses or interacts with our Services, including customers, prospective customers, website visitors, trade partners, and other individuals whose personal information we collect.

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, Services, or applicable legal and regulatory requirements.

When changes are made, we will post the revised Privacy Policy on our website and update the “Last updated” date.

Scope and purpose of data processing

We collect and process personal information only as reasonably necessary to operate our business and provide our Services.

We may use personal information for:

order fulfillment,
payment processing,
shipping and freight coordination,
customer service,
customer and trade account management,
product sample requests,
returns, exchanges, warranties, and damage claims,
website analytics and performance,
marketing and advertising where permitted,
fraud prevention and security,
fulfillment of legal, accounting, tax, and contractual obligations.

Personal information we collect

The information we collect depends on how you interact with Norden Floors.

The data may include:

name,
email address,
telephone number,
billing address,
shipping address,
company or trade information,
order history,
products purchased,
products viewed or added to cart,
sample requests,
customer service communications,
reviews and photographs submitted to us,
billing and transaction information.

Certain features of our Services may require specific information. If you choose not to provide that information, some features or transactions may not be available.

Payment information

Payments may be processed through Shopify or other third-party payment processors.

These providers may collect:

payment card details,
billing information,
bank information,
other payment credentials necessary to complete your transaction.

Norden Floors generally receives transaction confirmations and related payment information necessary to manage your order rather than complete payment card credentials.

Information collected automatically

When you use our website, we may automatically collect information about your device and interaction with the Services.

This information may include:

IP address,
browser type,
device type,
operating system,
network information,
referring website,
pages viewed,
products viewed,
shopping cart activity,
checkout activity,
dates and times of visits,
website interactions,
approximate location derived from IP address,
cookie and pixel identifiers.

We may collect this information through cookies, pixels, tags, web beacons, analytics tools, and similar technologies.

Information from third parties

We may receive personal information from third parties that help us operate our business.

These may include:

Shopify,
payment processors,
shipping and freight carriers,
warehousing and fulfillment providers,
analytics providers,
marketing and advertising providers,
customer support providers,
website hosting and technology providers.

We may also receive information when you interact with our advertisements, emails, social media content, or third-party integrations.

How we use your information

We use personal information only for legitimate business and operational purposes.

This may include:

processing payments,
fulfilling orders,
arranging freight and delivery,
providing shipping updates,
managing customer accounts,
managing trade accounts,
fulfilling sample requests,
responding to customer inquiries,
processing returns and exchanges,
handling warranties and damage claims,
improving our website and products,
maintaining transaction records.

Marketing and advertising

Where permitted by applicable law, we may use personal information to communicate with you about:

Norden Floors products,
flooring collections,
special offers,
new products,
design inspiration,
company updates,
other information we believe may be relevant to you.

We may also use cookies and similar technologies to measure advertising effectiveness and personalize advertising where permitted.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in those communications.

Cookies and similar technologies

Norden Floors uses cookies and similar technologies to help operate and improve our website.

Cookies may be used to:

operate essential website functions,
remember your preferences,
maintain your shopping cart,
support checkout,
analyze website traffic,
understand website interactions,
improve the shopping experience,
measure advertising performance,
personalize content and advertising where permitted.

Our website is powered by Shopify, which also uses cookies and similar technologies.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of the website.

Global Privacy Control

Where required by applicable law and supported by our website configuration, Norden Floors recognizes qualifying Global Privacy Control (GPC) signals.

A qualifying GPC signal may be treated as a request to opt out of certain:

sales of personal information,
sharing of personal information,
targeted advertising activities.

Where we can reasonably associate the signal with an authenticated customer account, we may apply the preference to that account where required by applicable law.